Effective Date: 11/1/2025
Last Updated: 11/1/2025

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1. Introduction

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Hopeful Writing ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our writing coaching services and visit our website hopefulwriting.com.

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By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.

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2. Information We Collect

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2.1 Personal Information You Provide

 

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, billing address

• Payment Information: Credit card details, billing information (processed through secure third-party payment processors)

• Communication Data: Information you provide when contacting us via email, phone, or contact forms

• Scheduling Information: Preferred consultation times, time zone, calendar availability

• Documents: Any documents you submit for review, including their content

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2.2 Information Automatically Collected

 

When you visit our website, we may automatically collect:

• Usage Data: IP address, browser type, device information, operating system

• Analytics Data: Pages visited, time spent on pages, navigation paths, referring websites

• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 8)

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2.3 Information from Third Parties

 

We may receive information about you from third-party services:

• Payment Processors: Transaction confirmation and payment status

• Scheduling Platforms: Appointment booking information if you use our integrated scheduling tools

• Authentication Services: If you choose to sign in using third-party authentication (e.g., Google, LinkedIn)

 

3. How We Use Your Information

 

We use the information we collect for the following purposes:

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3.1 Service Delivery

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• Providing document review services and feedback

• Scheduling and conducting consultation sessions

• Communicating with you about your services

• Sending you reviewed documents with annotations

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3.2 Business Operations

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• Processing payments and maintaining billing records

• Managing your account and subscriptions

• Sending service-related notifications (e.g., appointment reminders, subscription renewals)

• Responding to your inquiries and support requests

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3.3 Improvement and Development

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• Analyzing usage patterns to improve our services

• Understanding customer needs and preferences

• Developing new features and services

• Conducting internal research and analytics

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3.4 Marketing (With Your Consent)

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• Sending promotional emails about our services (you may opt out at any time)

• Sharing relevant content, tips, and educational materials

• Notifying you of special offers or new services

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3.5 Legal and Security

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• Complying with legal obligations

• Protecting against fraud and unauthorized access

• Enforcing our Terms and Conditions

• Resolving disputes

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4. How We Share Your Information

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We do not sell your personal information. We may share your information in the following circumstances:

 

4.1 Service Providers

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We share information with third-party service providers who assist us in operating our business, including:

• Payment Processors: To process transactions (e.g., Stripe, PayPal)

• Cloud Storage Providers: To securely store documents and data

• Email Service Providers: To send service and marketing communications

• Scheduling Platforms: To manage appointment bookings (e.g., Calendly, Acuity)

• Analytics Providers: To understand website usage (e.g., Google Analytics)

• Video Conferencing Platforms: To conduct virtual consultations (e.g., Zoom, Google Meet)

 

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

 

4.2 Business Transfers

 

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

 

4.3 Legal Requirements

 

We may disclose your information if required to do so by law or in response to:

• Valid legal process (subpoena, court order, warrant)

• Government requests

• Protection of our rights, property, or safety

• Prevention of fraud or illegal activity

• Emergency situations involving danger to person or property

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4.4 With Your Consent

 

We may share your information with third parties when you explicitly consent to such sharing.

 

5. Data Retention

 

5.1 Retention Periods

 

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active and for 3 years after account closure

• Documents Submitted for Review: Retained for 1 year after service delivery, unless you request earlier deletion

• Payment Records: Retained for 7 years to comply with tax and financial regulations

• Communications: Retained for 2 years for customer service and quality purposes

• Marketing Data: Retained until you unsubscribe or for 2 years of inactivity

 

5.2 Deletion Requests

 

You may request deletion of your personal information at any time (see Section 10). Note that we may retain certain information as required by law or for legitimate business purposes.

 

6. Data Security

 

6.1 Security Measures

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We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest

• Secure servers and databases

• Access controls and authentication requirements

• Regular security assessments and updates

• Employee training on data protection

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6.2 No Guarantee

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While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

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6.3 Your Responsibility

 

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

 

7. International Data Transfers

 

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your jurisdiction.

 

8. Cookies and Tracking Technologies

 

8.1 What We Use

 

Our website uses cookies and similar tracking technologies to enhance your experience. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality and cannot be disabled

• Analytics Cookies: Help us understand how visitors use our website

• Functional Cookies: Remember your preferences and settings

• Marketing Cookies: Track your activity to provide relevant advertisements (with your consent)

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8.2 Your Choices

 

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. Note that disabling cookies may affect website functionality.

 

8.3 Do Not Track

 

Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals.

 

9. Third-Party Links

 

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

 

10. Your Privacy Rights

 

Depending on your location, you may have certain rights regarding your personal information:

 

10.1 Access and Correction

 

You have the right to access and update your personal information. You can do this by logging into your account or contacting us.

 

10.2 Deletion

 

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

 

10.3 Data Portability

 

You may request a copy of your personal information in a portable format.

 

10.4 Opt-Out of Marketing

 

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails

• Adjusting your account preferences

• Contacting us directly

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10.5 California Privacy Rights

 

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used

• Right to delete personal information (subject to exceptions)

• Right to opt out of the sale of personal information (we do not sell your information)

• Right to non-discrimination for exercising your privacy rights

 

10.6 European Privacy Rights

 

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectify, or erase your personal data

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent

• Right to lodge a complaint with a supervisory authority

 

10.7 Exercising Your Rights

 

To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within the timeframe required by applicable law.

 

11. Children's Privacy

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

 

12. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date

• Sending an email notification to your registered email address

• Providing notice through our services or website

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

 

13. Contact Us

 

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

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Hopeful Writing

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Email: hopefulwriting101@gmail.com

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14. Consent

 

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.